Evaluation of NRC's Oversight of the Voice over Internet Protocol Contract and Implementaton
Status of Recommendation: OIG-19-A-17-Evaluation of the U.S. Nuclear Regulatory Commission’s Oversight of the Voice over Internet Protocol Contract and Implementation dated December 1st, 2020.
In all current telecommunications contracts, a) clarify contractor roles and responsibilities, and b) consult legal counsel to review the telecommunications contracts collectively to eliminate gaps and duplication in services.
Establish a policy for all new telecommunications contracts, and future modifications to current telecommunications contracts, that CORs must review the roles and responsibilities of all related contracts to prevent gaps and duplication in services.
Conduct a lessons learned to identify opportunities for improvement in deploying future IT systems or services with an impact on operations agency-wide.
Strengthen telecommunications expertise through knowledge management and training.